Frequently Asked Questions
Everything you need to know about our plant-based, handmade soaps and body care.
Are your products truly handmade?
Yes! Every single bar of soap, tub of body butter, and laundry soap is handcrafted daily by our local artisans in our Soap Makeries.
What ingredients do you use in your soaps?
We pride ourselves on using simple, plant-based ingredients. Our soaps are free of harsh chemicals, detergents, and parabens, ensuring a gentle clean for your skin.
How long does shipping take for online orders?
Most orders are processed within 2-3 business days. Once shipped, you can expect your package to arrive within 3-7 business days depending on your location.
Can I return a product if I am not satisfied?
We want you to love your Buff City Soap experience! If you are unsatisfied, please contact us within 30 days of purchase for a return or exchange of unused items.
Are your products safe for sensitive skin?
Because we avoid harsh detergents and use plant-based oils, many customers with sensitive skin find our products very soothing. We recommend trying our 'unscented' options if you have specific fragrance sensitivities.
Do you offer custom scents?
Absolutely! One of the unique things about Buff City Soap is that you can customize your favorite scents across our entire range of products in-store.